Krystel Jane P. Norva — KYC/AML & Compliance Specialist

Professional Summary

Trained to notice
what shouldn't pass.

Six certifications and 7+ years inside one of the Philippines' major banks taught me a single habit that carries into any remote role: verify first, assume nothing.

Banking professional with over 7 years of experience in customer onboarding, KYC verification, AML compliance, document authentication, and banking operations at Philippine National Bank. Skilled in reviewing government-issued identification, verifying customer information, processing new account applications, and ensuring compliance with Bangko Sentral ng Pilipinas (BSP) regulations and internal banking policies.

Recognized for strong analytical skills, attention to detail, regulatory compliance, and delivering excellent customer service while maintaining the highest standards of accuracy and professionalism. Currently seeking a remote Virtual Assistant / Specialist opportunity in KYC, AML, Fraud Prevention, Compliance, Banking Operations, or Financial Services.

LocationTrece Martires City, Cavite, PH

Experience7+ Years, Banking Ops

Current RoleBank Teller / New Accounts Teller

EmployerPhilippine National Bank

LinkedIn/in/krystel-jane-norva-616a3121a

AvailabilityFull-Time · US / UK / AU Zones

Core Competencies & Skills

What I check,
every single time.

Built through daily, high-stakes review of IDs, statements, and applications — habits that transfer directly to remote compliance and admin work.

KYC / AML / CDD

Know Your Customer, Anti-Money Laundering, and Customer Due Diligence applied to real onboarding decisions.

Identity & Document Authentication

Government-issued ID review, signature verification, and fraud detection on every submission.

Customer Onboarding

End-to-end new account processing, from application intake through compliant approval.

Regulatory Compliance

Strict adherence to BSP regulations and internal banking policy on every file handled.

Risk Assessment

Proactive flagging of high-risk accounts, suspicious activity, and incomplete requirements.

Banking Ops & Customer Service

Cash handling, data entry, and 40–50 daily customer interactions, resolved professionally.

Available For Remote Engagement

How I can support
your business.

7+ years of banking-grade precision, repackaged for founders, agencies, and lean teams who need someone they can hand sensitive work to without a second thought.

Document & ID Verification

Reviewing IDs, contracts, and submitted files for authenticity, inconsistency, and red flags before they become your problem.

KYC / AML / Compliance Support

Applying structured KYC/AML checklists to client onboarding, vendor vetting, or internal audits.

Fraud Prevention Screening

Flagging suspicious documentation, mismatched details, and high-risk profiles before approval.

Data Entry & Records Management

High-accuracy data entry, database clean-up, and recordkeeping — zero-tolerance for error, by habit.

Administrative & Back-Office Support

Inbox management, scheduling, filing, and the operational glue that keeps a small team running.

Client-Facing Coordination

Professional, detail-first communication with customers, vendors, or internal teams on your behalf.

Professional Experience

The record,
in full.

Three roles, one throughline: protecting the integrity of records that other people depend on.

2019 — PRESENT

7+ YEARS ON RECORD

Bank Teller / New Accounts Teller

Philippine National Bank · Cavite, Philippines

Process 100+ new account applications while ensuring strict compliance with KYC, AML, BSP regulations, and internal banking policies.
Verify government-issued IDs, proof of address, signatures, and supporting documents prior to account approval.
Serve 40–50 customers daily, providing efficient account opening services, transaction support, and product guidance.
Review customer records to identify document inconsistencies, potential fraud risks, and incomplete requirements before processing.
Coordinate with Compliance and Risk Management teams regarding high-risk accounts and suspicious transactions requiring additional verification.
Maintain accurate customer records and ensure complete, audit-ready documentation throughout the account opening process.
Deliver professional customer service by resolving complex client concerns and assisting customers with banking products.
Received 2nd Place in the PNB Teller's Training Program; completed specialized training in New Accounts Processing, Signature Verification, Counterfeit Detection, and Customer Service Excellence.

NOV 2017 — JAN 2018

TRAINEE

Administrative On-the-Job Trainee

Provincial Government of South Cotabato · Koronadal City, Philippines

Organized confidential government records and maintained accurate filing systems.
Assisted in processing official documents and administrative reports.
Supported daily office operations while ensuring document accuracy and strict confidentiality.

APR 2017 — JUN 2017

TRAINEE

Regional On-the-Job Trainee

Department of Labor and Employment (DOLE) Region XII · Philippines

Performed accurate data entry for employment records and official government documents.
Organized records and maintained document accuracy for regional employment programs.
Assisted with administrative support and daily office coordination.

Training & Certifications

Every credential,
stamped and dated.

Formal training in the exact disciplines a document-heavy remote role needs — verification, fraud detection, and account handling.

2023 · PNB INSTITUTE FOR BANKING EXCELLENCE

New Accounts Training

Specialized certification in new account onboarding and documentation standards.

2023 · PNB INSTITUTE FOR BANKING EXCELLENCE

Customer Service Excellence Training

Formal training in professional, client-facing service standards.

JUNE 2019 · PNB FINANCIAL CENTER

New Employees' Orientation & Teller's Training Program

Full onboarding into PNB's operational, compliance, and service standards.

JUNE 2019 · BATCH 12

2nd Place Awardee — Teller's Training Program

Recognized for superior technical proficiency and operational excellence.

JUNE 2019 · PNB FINANCIAL CENTER

Signature Verification & Counterfeit Detection Seminars

Applied techniques for detecting forged signatures and counterfeit documents or currency.

2016 — 2018

KPSP Scholar

Selected scholar recognition throughout tertiary education.

Certificate Archive

The original documents.

Scanned copies of each certificate on file — click any to view full size.

Certificate of Attendance — Teller's Training Program, PNB, June 2019

Teller's Training Program — Certificate of Attendance, 2019

Certificate of Recognition — 2nd Place, Teller's Training Program Batch 12

Certificate of Recognition — 2nd Place, Batch 12, 2019

Certificate of Attendance — Counterfeit Detection Seminar, PNB, June 2019

Counterfeit Detection Seminar, 2019

Certificate of Attendance — Signature Verification Seminar, PNB, June 2019

Signature Verification Seminar, 2019

Certificate of Attendance — New Employees' Orientation Program, PNB, June 2019

New Employees' Orientation Program, 2019

Certificate of Attendance — New Accounts Clerk Webinar, PNB Institute for Banking Excellence, January 2023

New Accounts Clerk Webinar, 2023

Education

Bachelor of Science in Office Administration

STI College Koronadal

GRADUATED 2018 · SOUTH COTABATO, PHILIPPINES

Foundational training in office systems, records management, and administrative operations — the base every later certification built on.

Technical Skills

Banking Systems

Productivity & Docs

Communication & AI

Languages

EnglishFLUENT

FilipinoNATIVE

Remote Work Readiness & Setup

Ready to log in
from day one.

No ramp-up time on equipment or connectivity — the setup is already in place, tested, and reliable across time zones.

Internet Connection

ProviderBlaze Fiber

Download253 Mbps

Upload317 Mbps

Hardware Equipment

LaptopHuawei MateBook D14

Specsi3 12th Gen · 8GB · Win11

PeripheralsHD Webcam · NC Headset

Workspace & Availability

WorkspaceDedicated & Quiet

ScheduleFull-Time

Time ZonesUS (EST/PST) · UK (GMT) · AU (AEST)

Get In Touch

Let's put this record
to work for you.

Open to remote, freelance, and virtual assistant opportunities involving KYC, AML, fraud prevention, compliance, banking operations, or financial services.

Email Krystel Jane →

EMAILnorva.krysteljane@gmail.com PHONE / WHATSAPP+63 916 249 1958 LINKEDIN/in/krystel-jane-norva-616a3121a

LOCATIONTrece Martires City, Cavite, PH

STATUSOpen to Work — Remote

Trained to noticewhat shouldn't pass.

What I check,every single time.